1. Shipping Destinations
We currently ship to all states and territories within Australia.
International shipping: Not available at this time.
2. Processing Time
Orders are processed within 1–2 business days (excluding weekends and public holidays).
Delays may occur during peak seasons (e.g., Christmas) or due to product availability.
3. Shipping Options & Estimated Delivery Time
|
Service |
Delivery Time |
Cost |
Tracking |
|
Standard Shipping |
3–7 business days after dispatch |
Calculated at checkout. Free standard shipping on orders over A$150. |
Yes |
|
Express Shipping |
1-3 business days |
$12.99 |
Yes |
Note: Delivery times start from the date of dispatch (not order date).
4. Shipping Carriers
We partner with trusted carriers, including:
Australia Post (Standard/Express)
CouriersPlease (Metro areas)
Toll (Bulk orders)
5. Order Tracking
A tracking number will be emailed once your order is dispatched.
Track your order via the carrier's website or our Order Status page.
6. Delivery Issues
Failed Delivery: Packages returned to our warehouse after 3 attempts will incur a reshipping fee.
Incorrect Address: Contact us within 24 hours to update. Orders shipped to incorrect addresses due to customer error are not refundable.
7. Rural & Remote Areas
Delivery to rural and remote areas may take 5–10 business days after dispatch. Delivery times are estimates.
Extra fees may apply (calculated at checkout).
8. Returns & Lost Packages
Lost in Transit: Contact us if your package is delayed beyond the estimated timeframe.
Damaged Items: Refer to our Returns Policy for replacements/refunds.
9. Contact Us
For shipping inquiries:
Email: [email protected]
Hours: Mon-Fri, 9 AM-5 PM AEST