Change of Mind
- Conditions:NEW
- Return within 14 days of receiving your order
- Unused, original packaging
- Exclusions: Personal care items (toothbrushes, earrings); consumables (vitamins, food); digital products; final sale items (marked "non-returnable").
- Refunds: Item price only (no shipping)
Faulty Products
- Refund/replace if faulty, misdescribed or unsafe
- Includes return shipping costs
Process
- Email [email protected] with order number
- Follow return instructions
ISELYN Returns Policy
1. Our Returns Commitment
At ISELYN, we stand behind our products. If you're not completely satisfied, we offer returns under these conditions:
|
Return Type |
Timeframe |
Conditions |
Refund Includes |
|
Change of Mind |
14 days after receiving your order |
Unused, original packaging, with receipt |
Item price only |
|
Faulty/Damaged Items |
30 days |
Proof of fault required |
Item + return shipping |
|
Incorrect Delivery |
14 days after receiving your order |
Our shipping error confirmed |
Full refund + reshipment |
2. How to Initiate a Return
Step 1: Contact our team within the eligible period:
- Email: [email protected]
- Include: Order #, product name, reason for return
Step 2: We'll email:
- Return authorization number
- Prepaid shipping label (for faulty items)
- Instructions for packaging
3. Non-Returnable Items
❌ These cannot be returned for change of mind:
- Personal care items (toothbrushes, earrings)
- Consumables (vitamins, food)
- Digital products
- Final sale items (marked "non-returnable")
4. Refund Processing
- Timeline: 5-10 business days after we receive your return
- Method: Original payment form
- Deductions: Shipping fees for change-of-mind returns
5. Australian Consumer Law Guarantees
We honor your statutory rights for:
✅ Products that are:
- Faulty or unsafe
- Not as described
- Don't perform as promised
Example: If your blender stops working within 2 months, we'll repair/replace it at no cost.
6. Return Shipping Address
ISELYN Returns Center
1/2D Brunker Road, Chullora, NSW 2190, Australia
Need Help?
contact us (Mon-Fri 9am-5pm AEST)
✉️ [email protected]