Ⅰ. PROGRAM OVERVIEW
Our ISELYN Rewards program rewards customers for engagement through a tiered point system (Basic → Silver → Gold), with escalating benefits at each level.
Key Differentiators vs Competitors:
✓ Multiplier Events: Earn 3x points during seasonal promotions
✓ Charity Redemption: Convert points to donations for partnered NGOs
✓ Birthday Surprise: Gold members receive mystery gifts
Ⅱ. POINTS ACCRUAL
|
Action |
Points Earned |
Limitations |
|
$1 Spent |
1 point |
Excludes taxes/gift cards |
|
Product Review |
50 points |
Max 3 reviews/month |
|
Social Media Share |
20 points |
Valid with purchase |
Example: A $200 purchase + 2 reviews = 200 + 100 = 300 points
Ⅲ. REDEMPTION MECHANICS
A. Cash Conversion
- 500 pts = $5 voucher (min. 2,000 pts redemption)
- Gold Tier: Additional 10% bonus on conversions
B. Experiential Rewards
- 10,000 pts: Private styling session
- 25,000 pts: VIP product launch access
Ⅳ. PROGRAM RULES
- Expiry Policy: Points expire after 18 months of inactivity
- Transfer Prohibition: Non-transferable between accounts
- Fraud Prevention: We reserve right to:
- Audit suspicious point claims
- Suspend accounts gaming the system
Ⅴ. TIER ADVANCEMENT
|
Tier |
Annual Spending Requirement |
Exclusive Benefits |
|
Basic Member |
Under AUD $500 |
• Standard points earning |
|
Silver Member |
AUD 500−500−1,999 |
• 5% bonus points |
|
Gold Member |
AUD $2,000+ |
• Free shipping on all orders |
Ⅵ. MODIFICATIONS
We may update these terms with 30 days' notice via:
- Account dashboard banner
- Email to active members
Contact: [email protected] for point disputes within 90 days of transaction.